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Coronavirus (COVID-19)

Safer at Home- Phase 2- Operational changes: As North Carolina prepares to enter Safer at Home Phase 2 easing COVID-19 restrictions, the City of Claremont announces the following operational changes and updates.

Claremont City Hall: The City encourages customers paying bills to continue to use the drive through, drop box, or our online payment option. City Hall will reopen to public Tuesday May 26th, 2020. We will be restricting the capacity to three citizens in the lobby at one time, who will be expected to maintain social distancing. The bathrooms will still remain closed. In person meetings are by appointment only, with visitors being temperature checked upon entry and asked a set of screening questions about Covid-19.  Should you need an in-person appointment, please call City Hall at 828-466-7255

The Claremont Police Department will continue to suspend public access to the facility. If you need a report, please send an email to requesting the report required.  Non-emergency concerns and questions should be addressed by calling the Police Department at  828-464-3112 or 828-466-7265. If you have an emergency, call 911.

The Claremont Fire Department will continue to suspend public access to the facility. Smoke detectors and car seat safety checks are by appointment only. Please call 828-323-5795 for information regarding smoke detector installation and safety seat checks. Non-emergency concerns and questions should be addressed by calling the Fire Department at 828-459-9296 or 828-466-7265. If you have an emergency, call 911.

The Claremont Public Services Department will continue to suspend public access to the facility. Concerns and questions should be addressed by calling Public Services at 828-459-7800 or 828-466-7265 .

The Claremont Library is remaining closed. The Catawba County Library System offers Library To-Go pickup service for checking out library materials at the Hickory and Newton locations.

Claremont City Park bathrooms and playgrounds will remain closed to the public. State social distancing requirements and limitations for mass gatherings must be followed.  Park visitors should maintain at least 6 feet of social distancing from others and limit outdoor gatherings to under 25 people. 

The June 1st regular City Council Meeting will be will hosted via the current Zoom meeting format. Meetings will be hosted via Facebook Live and information provided for citizen participation. The June 15th Public Hearing will be held onsite at City Hall.

The City of Claremont will continue to provide services including police, fire, water/wastewater, electricity, and sanitation. Protecting the health, safety and welfare of our neighbors is our highest priority. We will continue to evaluate and make adjustments as needed.

Claremont residential utility customers are also reminded that Governor Cooper’s Executive Order 124, which regulates billing assistance for residential utility service, is currently set to expire at the end of May.  Residential utility customers will be responsible for paying for all usage and any balances accumulated during the period covered by this executive order.  Those who need to do so may set up a payment arrangement plan by contacting City Hall at 828-466-7265.


Coronavirus (COVID-19) Information
Catawba County Public Health is actively monitoring the COVID-19 pandemic, and we are working to ensure our community is ready to respond. To provide you the most accurate and updated information about COVID-19, the following resources have been gathered for your reference.

Current Status in Catawba County

On May 20, Gov. Roy Cooper signed an executive order that moves North Carolina into Safer At Home Phase 2 of lifting restrictions. The easing of restrictions is in effect from 5 p.m. Friday, May 22, 2020, through at least Friday, June 26, 2020. For answers to frequently asked questions, click here. Highlights of Safer At Home Phase 2 include:

  • Phase 2 lifts the Stay At Home order moving into a Safer At Home recommendation, especially for people at high risk for serious illness.
  • Teleworking is urged when possible. 
  • Mass gathering limits in Phase 2 will be no more than 10 people indoors or 25 people outdoors in most circumstances. These limits apply to the following: event venues, conference centers, stadiums and sports arenas, amphitheaters, and groups at parks or beaches.
  • Some businesses will remain closed in Phase 2 including: bars, night clubs, gyms and indoor fitness facilities, indoor entertainment venues such as movie theaters, and bowling alleys. 
  • Certain businesses will be open at limited capacity with other requirements and recommendations including: restaurants at 50 percent dine-in capacity with distancing and cleaning requirements; personal care businesses, including salons and barbers, at 50 percent capacity with distancing and cleaning requirements; and pools at 50 percent capacity with distancing and cleaning requirements. Employees of personal care businesses will be required to wear face coverings.
  • Childcare facilities, day camps and overnight camps will be open with enhanced cleaning and screening requirements. Retail businesses allowed to open in Phase 1 at 50 percent capacity will continue at that level. 
  • For public health recommendations for various businesses and places of worship, click here.

On May 5, Gov. Roy Cooper signed an executive order that continues to encourage people in North Carolina to stay at home while easing restrictions on travel, business operations, and mass gatherings. The easing of restrictions is the first phase of a three-phase plan and is in effect from 5 p.m. May 8, 2020, through 5 p.m. May 22, 2020. For answers to frequently asked questions, click here. Highlights of Phase 1 include:

  • Any retail business may open at 50 percent capacity. Businesses are required to practice social distancing, perform frequent cleanings, provide hand sanitizer when available, screen workers for symptoms and more.
  • People may leave their homes for commercial activity at any business that is open. 
  • Certain businesses remain closed, including bars, personal care businesses, entertainment venues, and gyms. Restaurants may only continue to serve customers for drive-through, take-out and delivery. 
  • Teleworking is encouraged for businesses that can practice it.
  • Cloth face coverings are recommended when you leave the house and may be near other people who are not family or household members.
On April 23, Gov. Roy Cooper extended through 5 p.m. May 8, 2020, the executive order that requires people in the state of North Carolina to stay at home. Cooper’s executive order reduces the size of gatherings to 10 people. The order provides for essential businesses to continue to operate while prioritizing social distancing measures. The order has the force of law and will be enforced in all 100 counties statewide. Answers to frequently asked questions about the order can be found here. Cooper also shared information about how North Carolina can gradually re-open over three phases to prevent hot spots of viral spread while also beginning to bring our economy back. These phases are based on the best information available now, but could be altered as new information emerges.

On April 23, Catawba County Public Health Director Jennifer McCracken information about contact tracing and how it works. Learn more.

On April 9, Gov. Roy Cooper signed an executive order that requires new social distancing policies at open stores, mandatory protective measures for nursing homes, and additional measures that will get more unemployment claims processed faster.

On April 7, Catawba County Public Health Director Jennifer McCracken provided answers to common coronavirus questions. Learn more.

On April 3, the first death associated with COVID-19 in Catawba County was announced.

On March 31, NC Governor Roy Cooper signed an executive order directing utilities to give residential customers at least six months to pay outstanding bills and prohibiting them from collecting fees, penalties or interest for late payment. The City of Calremont will not disconnect residential utility or sanitation service or assess late fees through May 31, 2020. Please keep in mind that customers will be responsible for paying for all usage and, if possible, should continue to pay on their accounts to avoid accumulating large balances. Answers to frequently asked questions about the order can be found here.

On March 27, Gov. Roy Cooper ordered people in the state of North Carolina to stay at home for thirty days, until April 29, 2020, in another step to slow the spread of the COVID-19 coronavirus. Cooper’s executive order takes effect at 5 p.m. Monday, March 30, and reduces the size of gatherings to 10 people. The order provides for essential businesses to continue to operate while prioritizing social distancing measures. The order has the force of law and will be enforced in all 100 counties statewide. Answers to frequently asked questions about the order can be found here.

On March 23, Gov. Roy Cooper signed an executive order expanding the list of public places he was ordering closed, lowering the limit for the number of people at public gatherings to 50, and extending the closing of public schools through May 15.

On March 23, CDC extended its definition of individuals at high risk of coronavirus complications. Learn more.

On March 20, Gov. Roy Cooper issued an executive order facilitating critical motor vehicle operations and delegating authority to the secretary of the Department of Health and Human Services to
waive regulations in order to expand access to child care and support local health departments.

On March 20, the first case of COVID-19 was confirmed in Catawba County.

On March 18, Catawba County Board Chair Randy Isenhower declared a State of Emergency in Catawba County. The declaration covers the entire area of Catawba County and was made by and with the consent of all municipalities within Catawba County.

On March 17, NC Governor Roy Cooper issued an executive order mandating that North Carolina restaurants and bars will be closed to sit-down service and limited to take-out or delivery orders starting at 5 p.m. Grocery stores, gas stations, and convenience stores, are exempt from this order and will remain open, though they may not serve sit-down food. Additionally, the order lifts some restrictions on unemployment benefits and adds benefit eligibility for those out of work because they have the virus or must care for someone who is sick. Learn more.

On March 16, President Donald Trump issued his Coronavirus Guidelines for America, “15 Ways to Slow the Spread.” Learn more.

On March 16, NC DHHS issued Interim Guidance for Organizations that Gather Less than 50 People. Learn more.

On March 14, Governor Roy Cooper issued an executive order closing all K-12 public schools in North Carolina, starting on March 16, for a minimum of two weeks. The order also prohibits mass gatherings of more than 100 people. Learn more.

On March 12, NC DHHS released recommendations for employers and employees regarding mitigation measures including teleworking technologies, staggering work schedules, and considerations for canceling non-essential travel. Workplaces should hold larger meetings virtually, to the extent possible. Additionally, employers should arrange the workspace to optimize distance between employees, ideally at least six feet apart. Employers should urge high risk employees to stay home and urge employees to stay home when they are sick and maximize flexibility in sick leave benefits. Learn more.

On March 10, Governor Roy Cooper issued an executive order declaring a state of emergency. The declaration activates the Emergency Operations Center to help agencies coordinate from one location and makes it easier to purchase needed medical supplies, protect consumers from price gouging, and increase county health departments’ access to state funds. In addition to Governor Cooper’s emergency declaration, the NC DHHS is making several recommendations to slow the spread of COVID-19 and reduce the number of people infected. Learn more.

On March 3, North Carolina reported its first case of COVID-19, the disease caused by the coronavirus. COVID-19 is currently not widespread and the North Carolina Department of Health and Human Services is providing timely updates on our state’s status. Learn more.

Questions? Get the facts.
Frequently Asked Questions NC DHHS Website

Frequently Asked Questions Printable Handout

North Carolina COVID-19 Hotline: 1-866-462-3821

North Carolina COVID-19 Email:

North Carolina COVID-19 Online Chat:

NC 2-1-1: Governor Roy Cooper announced NC 2-1-1 by United Way of North Carolina as a resource for people to call for assistance related to the COVID-19 coronavirus. NC 2-1-1 is an information and referral service that families and individuals can call to obtain free and confidential information on health and human services resources within their community. NC 2-1-1 operates 24 hours a day, seven days a week, 365 days a year and resources are available in most languages. North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19. Sign up now to get regular alerts on the rapidly evolving situation and North Carolina’s response.

Comprehensive coronavirus (COVID-19) information and situation updates

Centers for Disease Control and Prevention-Coronavirus (COVID-19)
Includes national case counts and prevention guidance.

Coronavirus Disease Response in North Carolina (NCDHHS)
Includes North Carolina case counts, prevention guidance and statewide actions to combat coronavirus.

Coronavirus Disease (COVID-19)-World Health Organization
Includes facts, maps, and global case count information.

Preventing coronavirus (COVID-19): Current guidance
The steps to prevent coronavirus transmission are similar to the steps to prevent other respiratory illnesses, like the flu. The following are measures we can all take to protect ourselves and our community from getting and spreading respiratory illnesses.

  • Wash hands frequently with soap and water, and for at least 20 seconds each time.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Practice social distancing in public when possible by maintaining a 6 foot distance from others.
  • Stay home if you are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Do not reuse tissue after coughing, sneezing, or blowing your nose.
  • Clean and disinfect surfaces that are frequently touched.
  • It is also good practice to start being more aware of the number of times a day your hands touch an object or hard surface and then touch your face without being washed. Limiting the exposure of your nose, mouth and eyes to unwashed hands can help to protect from the spread of all germs and illnesses.
  • For pregnant women and children, review the information and guidance available on the CDC website.

High Risk Individuals
Based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.

Based upon available information to date, those at high-risk for severe illness from COVID-19 include:

  • People aged 65 years and older
  • People who live in a nursing home or long-term care facility
  • Other high-risk conditions could include:
    • People with chronic lung disease or moderate to severe asthma
    • People who have heart disease with complications
    • People who are immunocompromised including cancer treatment
    • People of any age with severe obesity (body mass index (BMI) greater than 40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure, or liver disease might also be at risk
  • People who are pregnant should be monitored since they are known to be at risk with severe viral illness, however, to date data on COVID-19 has not shown increased risk

Many conditions can cause a person to be immunocompromised, including cancer treatment, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications.

Guidance for Specific Settings
NC DHHS provides guidance and resources for a range of stakeholders. Information is changing rapidly and is regularly updated as needed.

3288 East Main Street | P.O. Box 446 |  Claremont, NC 28610
Phone: 828-466-7255  |  Fax: 828-466-7185
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